Privacy

What we never ask for, and never keep

Passwords, OTPs, card CVVs, card numbers, net banking credentials and full government identity numbers are never requested and are not stored anywhere in this system. There is no database column for any of them.

The 1930 checklist reminds you to keep your card number to hand for the operator, but there is no field to type it into. We track whether you have something ready, never the thing itself.

Identity documents

Filing a complaint requires showing an identity document. We record which document you intend to use (a PAN card, a passport) and nothing more. No number is captured, no image is uploaded, and no copy is kept.

Evidence you upload

Files you attach to a case are stored privately and are readable only by you. They are never public, never indexed, and never shared with other users of this site.

Please do not upload a screenshot containing a password, an OTP or a CVV. Nothing in the process needs them.

Who can see your case

Access is enforced by the database itself, not by the application. A complaint, its evidence, its history and its drafts are readable only by the account that created them.

Prototype status

This is a working prototype. The case data shown is synthetic and clearly labelled as demo data. Government responses are simulated.